Marriott Careers

Manager - Equus

Mumbai, India
Rooms and Guest Services Operations


 

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 12, 2019
Job Number 19000DJ4
Job Category Rooms and Guest Services Operations
Location The St. Regis Mumbai, 462 Senapati Bapat Marg, Mumbai, Maharashtra, India VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.


JOB SUMMARY

Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Providing for and Managing the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Extends professionalism and courtesy to guests at all times.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeds them.

• Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture.

• Responds timely to customer service department request.

Supporting Safety Standards and Work Procedures

• Implements property emergency plan.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Implements and sustains property accident prevention programs.

• Ensures a viable key control program is in place.

• Follows property specific second effort and recovery plan.

Managing Property Operations and Department Budgets

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement.

• Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals.

• Ensures barriers to achieving goals are being discussed and resolved by the team.

• Extends professionalism and courtesy to employees at all times.

• Ensures that the team has the capabilities to meet expectations.

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Leads by example and demonstrates self-confidence, energy and enthusiasm.

Conducting Human Resources Activities

• Ensures that staffing levels are appropriate to exceed guest expectations.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Solicits feedback for continuous improvement.

• Ensures training plans are in place and being executed.

• Ensures all team members meet or exceed all hospitality requirements.

• Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides support for operations functions as appropriate

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



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