Team Leader - Concierge
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Job Number 19000858
Job Category Rooms and Guest Services Operations
Location W Taipei, Taipei, Taipei VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
To provide assistance and guidance for all Concierge Talent, including Airport Representative, Wheels, Welcome Ambassador, Concierge Agent and Wired Agent. To ensure all Concierge departments operate effectively in the absence of Chief Concierge.To effectively account for Concierge related equipment and materials, and ensure Concierge Talent is staffed in the right areas during peak periods.
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others.