Marriott Careers

Guest Services Agent

Melbourne, Australia
Rooms and Guest Services Operations


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Posting Date Mar 06, 2019
Job Number 190006N5
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel, Melbourne, Victoria VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Sheraton Melbourne Hotel is located on Little Collins Street between Spring Street and Exhibition Street, also referred to as the "Paris End" owing to its Art Nouveau architecture, leafy surrounds and proximity to the city's most chic dining and shopping experiences. The hotel is located within the 31 storey "wavilinear" building which features 174 deluxe guest rooms and luxury suites. Hotel facilities include an indoor heated swimming pool, fitness center, a spa with 5 dedicated treatment rooms, one all day dining restaurant, lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square meters of meetings and banquet space over 6 flexible rooms.


Front Office is responsible for the smooth coordination of the guest arrival and departure experience, acting as a central point for any guest queries and requests.


Job Description:

  • Demonstrate comprehensive knowledge of Front Office procedures and the property management system

  • Handle all guest requests promptly, taking personal accountability to ensure guest satisfaction

  • Efficiently process arrival and departure guest accounts, maintaining compliance with Starwood security, billing and hotel credit procedures

  • Be knowledgeable of hotel facilities and services, promoting them to guests and adopting innovative ways to up-sell additional services

  • Have complete understanding of the Starwood loyalty program and be able to confidently promote this to guests and answer any questions



Armed with smart solutions and a can-do attitude, the ideal candidates will be energetic, friendly, organized and enjoy working in a team environment. Passionate about providing personalized service to our guests, you will have excellent interpersonal and communication skills. With a high standard of personal presentation, the successful candidate will have similar experience within a hotel environment. All candidates must be confident in using various computer systems including Microsoft Office. Experience using a hotel property management system (preferably Opera) is required. All candidates must be available to work a 7 day rotating roster, including holidays and weekends.



This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:

  • Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Starwood properties worldwide

  • Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne

  • Associate recognition programs

  • Discount CBD parking

  • World class training programs

  • Strategic career development opportunities


Working for Sheraton is so much more than just a job – it’s a lifestyle. Come and join us!  

* We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly. Only candidates with unrestricted working rights in Australia will be considered for this role.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce

and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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