Marriott Careers

Sales Manager

Dubai, United Arab Emirates
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 14, 2019
Job Number 190004SS
Job Category Sales and Marketing
Location Aloft City Centre Deira, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.


Job Summary
. Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

·         Partners with group/catering counterpart to effectively manage the business opportunity.

·         Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.

·         Handles all opportunities if property does not participate in an EBC.

·         Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.

·         Focuses efforts on group/catering accounts with significant potential sales revenue.

·         Develops effective group/catering sales plans and actions.

·         Designs, develops and sells creative catered events.

·         Maximizes revenue by upselling packages and creative food and beverage.

·         Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

·         Closes the best opportunities for each property based on market conditions and individual property needs.

·         Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.


Providing Exceptional Customer Service

·         Handles complex business with significant revenue potential as well as significant customer expectations.

·         Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

·         Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

·         Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

·         Provides excellent customer service in order to grow share of the account.

·         Executes brand’s Customer Service Standards and property’s Brand Standards.

·         Executes and supports the business Customer Service Standards and property’s Brand Standards.

·         Participates in and practices daily service basics of the brand (i.e., The Ritz-Carlton’s Gold Standards, MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

·         Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

·         Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

·         Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.


Building Successful Relationships

·         Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

·         Manages and develops relationships with key internal and external stakeholders.

·         Uses sales resources and administrative/support staff.


Additional Responsibilities

·         Utilizes intranet for resources and information (e.g., Training Energizers, etc.).

·         Leverages available eTools (e.g., eRooming Lists, eProposals, Passkey, etc.).

·         Conducts site inspections.

·         Creates contracts as required.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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