Guest Services Manager
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Job Number 190004RW
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel, Melbourne, Victoria VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Management
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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi Find Your World.™
Sheraton Melbourne Hotel is located on Little Collins Street between Spring Street and Exhibition Street, also referred to as the "Paris End" owing to its Art Nouveau architecture, leafy surrounds and proximity to the city's most chic dining and shopping experiences. The hotel is located within the 31 storey "wavilinear" building which features 174 deluxe guest rooms and luxury suites. Hotel facilities include an indoor heated swimming pool, fitness center, a spa with 5 dedicated treatment rooms, one all day dining restaurant, lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square meters of meetings and banquet space over 6 flexible rooms.
The Guest Services Manager is part of the Front Office department and is responsible for the smooth coordination and supervision of the entire Front Office area including Guest Services, Bell Desk, and Concierge, and acts as the Management representative of the Hotel.
Champion personalized guest experiences in the Hotel
Ensure the smooth running of the Front Office department during a shift
Act as a management representative to ensure complete guest satisfaction
Meeting and greeting VIP guests on arrival
Thoroughly investigate safety, security and emergency matters, guest issues and room and account discrepancies
Complete accurate and detailed recording of information and distribute it to the appropriate parties
Assist the Executive Assistant Manager - Rooms in training staff according to the Sheraton standards
Delegate daily tasks to the team, coach and counsel staff to be at their best and maintain a positive work atmosphere
Assist all departments of the hotel
The ideal candidate will possess experience in a similar role and is looking to further develop their career and become part of the growing Marriott family in Melbourne.
You will have the ability to lead by example, have a positive demeanor and possess a passion for providing exceptional customer service.
Candidates will demonstrate initiative and have advanced communication, organisational and problem solving skills.
Candidates must be available to work on a 24/7 roster including holidays and weekends and have experience using the OPERA software.
This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:
Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott properties worldwide
Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne
Associate recognition programs
Discount CBD parking
World class training programs
Strategic career development opportunities
Working for Sheraton is so much more than just a job – it’s a lifestyle. Come and join us!
* We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly. Only candidates with unrestricted working rights in Australia will be considered for this role.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.