Marriott Careers

Franchised Room Inspector

Oceanside, California
Housekeeping & Laundry


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 13, 2019
Job Number 190004PL
Job Category Housekeeping & Laundry
Location SpringHill Suites San Diego Oceanside/Downtown, Oceanside, California VIEW ON MAP
Brand SpringHill Suites
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply online at: http://www.sagehospitality.com


Additional Information: This hotel is owned and operated by an independent franchisee, Sage Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

Job Description


POSITION FOCUS


Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.


SERVICE CULTURE FOCUS


To support Sages Vision of being recognized by our customers as the best in our business through ensuring a culture that œmakes the ordinary extraordinary! You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.


ESSENTIAL RESPONSIBILITIES


Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. 

Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. 

Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets. 


OTHER RESPONSIBILITIES


May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal. 

Perform special projects and other responsibilities as assigned. 

Participate in hotel committees and task force assignments. No travel required. Scheduled days and times may vary based on need.


SUPERVISORY DUTIES 


5-30 associates


JOB QUALIFICATIONS


Competencies


Energy and Drive 


Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations


Strategic Skills 


Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions


Personal and Interpersonal Skills 


Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.


Operating Skills 


Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results


Courage 


Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.


Knowledge/Skills


Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job. Requires supervisory skills. Ability to communicate information and hotel services to management and guests. Moderate hearing necessary for one-on-one communication with guests and staff, telephone use. Excellent vision necessary for quality inspection, review reports. Excellent speech communication skills for one-on-one communication with guests, telephone usage and two-way radio and associates. Excellent literacy necessary to interpret reports.



Education/Formal Training


High school education or equivalent experience.


Experience


Experience required by position is from one to two years of employment in a related position with this company or other organization(s).


Material/Equipment Used


Chemicals/Agents used: Cleaning chemicals, aerosol sprays used to perform function. Back brace worn approximately 100% of 8 hour shift. Gloves worn 10% of 8 hour shift. Operation of vacuum cleaner, wet vac, trash receptacle, computer, computer printer, telephone, two-way radio, calculator.


Environment


Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

 

This company is an equal opportunity employer.

 

 

 

 

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