Jan 11, 2019Job Number
Rooms and Guest Services OperationsLocation
London Marriott Hotel County Hall, London, Greater London VIEW ON MAPBrand
Marriott Hotels Resorts /JW MarriottSchedule
Start Your Journey With Us
Discover the enchantment of vibrant Southbank by staying at London Marriott Hotel County Hall. Inspired by the views of London’s iconic landmarks and the building’s heritage, our hotel immerses guests in our area's unique beauty. Housed in London’s former City Hall, located in front of the Houses of Parliament, our accommodation and event venues are part of the city’s rich history, exuding quintessentially British charm. Tucked along the River Thames, adjacent to the Westminster Bridge, our hotel offers views of the London Eye and Big Ben. After a restful night's sleep in our stylish accommodation, keep your workout routine in our state-of-the-art fitness centre or relax in the indoor pool. Dine at Gillray’s Steakhouse & Bar, serving locally sourced steaks from O’Shea Brothers with over 100 gins or wind at The Library serving Afternoon Tea. Hold your next business meeting or special event at our hotel. We offer 7,071 square feet of elegant space and 12 event venues with fantastic views.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.