Jan 10, 2019Job Number
Gaylord Opryland Resort & Convention Center, Nashville, Tennessee VIEW ON MAPBrand
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Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
Answer and assist incoming calls from both individual and group clients inquiring about hotel room reservations, attractions or packages for multiple properties. Take incoming calls from employees needing assistance via a special systems phone queue. Code reservations, and evaluate all package bookings that are taken through the call center for accuracy for multiple properties. Report statistics and data to appropriate parties on package sales and price. Configure, test sale and document all new products and services, packages and/or changes to processes in the Ticketing System (for multiple properties). Monitor the Third Party online reservation mailboxes (Travelocity, Hotels.com, etc.) and incoming faxes for multiple properties so that orders can be entered and confirmed in a timely manner. Confirm and maintain prize winner bookings that Public Relations and Marketing extend to companies and radio stations as trades (for multiple properties).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.