Marriott Careers

Sales Manager

Melbourne, Australia
Sales and Marketing


Check out pictures from associates at this location, and some videos too!

Posting Date Jan 08, 2019
Job Number 190002JX
Job Category Sales and Marketing
Location Melbourne Richmond EL, Melbourne, Victoria VIEW ON MAP
Brand Element Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Located at 558 Swan Street, Richmond, the new-build hotel will form part of Botanicca Corporate Park, a campus-style office park featuring modern commercial space and a variety of retail and lifestyle amenities, including restaurants, cafes and a fitness centre.

The hotel will be the first Element hotel, an upscale brand straddling corporate and leisure markets, to open in Australia. Set in the heart of Richmond, one of Melbourne’s oldest and liveliest suburbs, Element Melbourne Hotel is in walking distance of the many restaurants, cafes, bars, shops and events this suburb has to offer, as well as Melbourne’s Central Business District, which is three kilometres away.

The new-build hotel will feature 168 light-filled guestrooms where guests can unwind and recharge. For those looking to stay longer, a select number of rooms will feature energy-efficient kitchenettes.

Guests staying at Element Melbourne Richmond can fuel their day with the healthy RISE breakfast, unwind with the RELAX evening receptions and purchase everything they need to make delicious meals in-room at a 24/7 grab-and-go gourmet food pantry. The hotel will also have a bike hiring scheme to allow guests to explore the nearby sights and an outdoor yoga deck to help guests stay fit and healthy whilst on the road. For business travellers, Element Melbourne Richmond will offer 250 square metres of flexible conference and meeting space, which can be customised to meet any business or social need.

The hotel is set to open on the 6 May, 2019.



The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.


Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.


• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.


Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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