Marriott Careers

Telephone Operator-II

Xi'an, China
Rooms and Guest Services Operations


 

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Posting Date Jan 06, 2019
Job Number 190001TE
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Xi'an, Xi'an, Shaanxi VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
     Organize, confirm, process, and conduct all guest check-ins/check-outs, reservations, and cancellations. Activate and file room keys. Print, fold, and deliver folios and other items to rooms. Research and resolve disputed charges. Manage daily room inventory and alternative accommodations list. Operate telephone switchboard station and fax machine. Process all guest requests and relay messages. Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities. Maintain updated resource materials on all vendors and information to accommodate guest requests. Activate voice mail system. Test communications equipment. Update and distribute property telephone directories to staff. Maintain/run reports on all guests/groups/VIPs and their requests. Dispatch bell staff or valet staff as needed. Print and audit customer bills for Express Checkout purposes. Assist management in hiring, training, scheduling, evaluating, motivating and coaching employees; serve as a role model.
 
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Support all co-workers and treat them with dignity and respect. Identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



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