Marriott Careers

Head of Maintenance

Milan, Italy
Engineering and Facilities

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 31, 2018
Job Number 18003JRE
Job Category Engineering and Facilities
Location Milan San Siro SH, Milan, Milano VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.







Assists in managing all engineering/maintenance and housekeeping related operations.  Assists in maintaining the building, grounds and physical plant, cleanliness of guest rooms, public space, recreation and laundry. Responsible for maintaining standards and regulatory requirements. 










Assisting in Managing Engineering and Housekeeping Operations


  • Assists in developing project plans in accordance with renovation or new construction needs.

  • Implements preventive maintenance and asset protection plan.

  • Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with brand Standard Operating Procedures.

  • During the preopening phase, manages handover with construction company and contractors; snagging and de-snagging of hotel’s rooms and other spaces


    Maintaining Property Standards

  • Manages and controls heat, light and power.

  • Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, alarm systems).

  • Ensures fire crew has complete understanding of all procedures, equipment and alarms.

  • Communicates and ensures departmental and hotel emergency procedures are executed when necessary.


    Managing Engineering Team

  • Conducts regular, on-going communication in all areas of Engineering and Housekeeping.

  • Communicates critical information to Engineering and Housekeeping leadership teams.

  • Communicates a clear and consistent message regarding departmental goals to produce desired results.

  • Responsible for the technical and mandatory training for Engineering Team


    Managing Profitability and Above Property Stakeholder Relations

  • Assists in supervising construction to ensure timely completion of projects within budgetary guidelines.

  • Collaborates with GM and DOE for communication with asset manager on decisions concerning capital improvements to the facility.

  • Builds positive relationships with external customers (e.g., city building/zoning department, fire prevention bureau, vendors).


    Ensuring Exceptional Customer Service

  • Focuses on improving service performance.

  • Sets expectations and holds Engineering and Housekeeping leadership teams accountable for demonstrating desired service behaviors.

  • Empowers employees to provide excellent guest service.

  • On call service


    Conducting Human Resources Activities

  • Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.

  • Assists in hiring engineering and housekeeping team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

  • Ensures that regular on-going communication takes place throughout engineering and housekeeping operations to communicate daily operations activities, set expectations and create awareness of business objectives.

  • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

  • Ensures employees are treated fairly and equitably.




Education and Experience


  • High school diploma; 5 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.


  • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 3 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.


  • At least 3 years of experience in supervising a team


  • Fluent in English and Italian


  • Experience in start up or new opening is preferred



Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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