Marriott Careers

Housekeeping Supervisor

Dubai, United Arab Emirates
Housekeeping & Laundry

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 30, 2018
Job Number 18003IOY
Job Category Housekeeping & Laundry
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Job Summary

Maintaining and supervise an efficient cleaning and servicing operation to rooms, bathrooms, corridors, Public Areas and service areas as allocated. To make sure all rooms are cleaned, inspected and maintained up to Marriott standards and guest satisfaction. Training and developing the other Housekeeping associates. To maintain costs within the Department . To obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.
Skills and Knowledge
  • Communication skills  
  • Ability to interact with different cultures
  • Ability to balance department guests and associates needs
  • Training skills
  • Good oral and written communication skills in English
  • Able to work under pressure at times
  • Ability to be versatile   
Essential Job Function

To be changed and ready for work at appointed time as shown on Rota.  Ensuring your uniform and badges are worn as to Hotel Standard.  If you are sick, ring in before duty commences and speak to the Housekeeping supervisor, assistant Housekeeper 
  • To sign for any keys you may have and to be responsible for that key during your shift.  Never loan your key to anyone, even a work colleague.  Return and sign key back in before leaving the hotel.

  • To conduct departmental opening up / closing down procedures according to shift allocation.

  • To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards

  • To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards

  • To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.

  • Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa

  • To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.

  • To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates.

  • The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards

  • Report and follow up on all maintenance requests on a daily basis.

  • Ensure that occupied rooms are serviced no later than 15.00 hours

  • Ensure that the  Do not Disturb policy and procedures are followed

  • Conduct the correct hand over procedure for  each shift

  • To assist in Inventories.

  • To attend or hold training sessions when required

  • To hold team meetings and produce an action plan for the director of services and ensure these are followed up.

  • To carry out your  teams 1;1 meetings and staff appraisals
  • To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.

  • To assist in maintaining discipline within department.

  • To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested

  • To supervise the deep cleaning of bedrooms, changing of shower curtains etc.

  • To ensure all requests from guests are carried out.

  • On completion of the shift ensure that all service rooms are locked clean and tidy and that corridors are clean and tidy

  • To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed

  • To maintain a smooth working relationship with associates of other departments

  • To ensure that all room attendants hand over all lost property as soon as it is found and     that it is recorded according to the hotel standard

  • To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.  To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all times.

  • To report to the office coordinator any maintenance faults or hazards in public area, corridor or equipment immediately.

  • To report to the office coordinator any damaged fixtures and fitting which needs replacements.

  • To ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift.

  • To follow the correct procedure for the storage and recording of lost property.

  • To be aware of all current Company and Departmental Policies and Procedures.  Ensuring that these are adhered to at all times.

  • To attend all Statutory Training, Job Training Sessions and Communication Meetings.

  • Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your director of services.

  • To be aware of and carry out all Hotel Security.

  • To report any suspicious person(s) or packages immediately to the duty manager.

  • To be aware of the Health, Safety and Hygiene Regulations at work

  • To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm

  • To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known. 

  • To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to the Director of services for her attention.

  • Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale

  • Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.

  • Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.

  • Follows all procedures set up for the protection of the environment within the hotel and grounds.

  • To carry out any other reasonable task as requested e.g. checking public areas

  • Performs other related tasks as assigned by management.

  • Complies with Marriott International Hotels Limited Regional Office policies and procedures.

  • Working hours as required to do your job but normally not less than 48 hours per week.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. 


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