Marriott Careers

CID Agent -Arabic Speaker

Abu Dhabi, United Arab Emirates
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 13, 2019
Job Number 18003F8K
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary
Assist guests in processing UAE entry visa’s according to the regulations of the UAE and in accordance with the hotel guidelines. Also, assisting in inputting the guest data into the CID system. To ensure that the Police CID Reporting System is updated hourly each day with proper process in place for 100% compliance and capturing of all guest records. This includes arrivals, departures, room moves & the number of guests per room. On rostered time off, full handover of the system to be given to the Front Office Manager to ensure clear communication of who is responsible to update the system in your absence. Complete Visa Coordinator  for Immigration related tasks according to hotel checklists. To be up to date with regard to any changes or amendments to the prevailing laws/rules/regulations changes in forms/formats and other procedures and keep the Director of Human Resources/Front Office Manager advised of such changes. To submit the daily DTCM reports as required by no later than 12pm each day. 100% compliance with this timeline is required. To liaise and work closely with Human Resources department to ensure that forms and formats for all transactions are correct and complete prior to submission. To carry out other relevant tasks and duties as assigned from time to time.
     Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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