Marriott Careers

Assistant F&B Manager

Albufeira, Portugal
Food and Beverage & Culinary


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 07, 2018
Job Number 18003DY4
Job Category Food and Beverage & Culinary
Location Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, Albufeira, Portugal VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
 
Pine Cliffs Resort is the leading and award-winning Luxury Resort in Europe, a hidden prime seafront location on the coastline of the Algarve, Portugal.
It is an all integrated Complex / Resort with different options of accommodation including 3 Luxury Collection properties (Pine Cliffs Hotel, Pine Cliffs Ocean Suites & SPA, Pine Cliffs Residence) and 4 un-branded properties with a total of 800+ units, all managed by Marriott International.
The Resort offers extensive leisure facilities from sporting variety in the form of golf, tennis, paddle, football, pools and water sports, to culinary diversity, reflected in a range of international and local cuisines (11 outlets). From the 7000 square meters Porto Pirata, the children's village for younger guests, to Serenity Spa - The Art of Well Being, Hairstyle beauty salon, health club, shops and boutiques for holidaying adults and families.
 
In addition, Pine Cliffs Resort has the capacity to host groups up to 1.000 delegates, and offer an out of the box experience for them though the great variety of outdoor venues, the largest being 4,500m2 (48,437 ft2).

JOB SUMMARY

Position responsible for assigned food and beverage operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; minimum 4 years experience in the food and beverage professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


cookie preferences