Marriott Careers

Complex Sales Manager

Melbourne, Australia
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 03, 2018
Job Number 18003BZ0
Job Category Sales and Marketing
Location Sheraton Melbourne Hotel, Melbourne, Victoria VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™
Sheraton Melbourne Hotel is located on Little Collins Street between Spring Street and Exhibition Street, also referred to as the "Paris End" owing to its Art Nouveau architecture, leafy surrounds and proximity to the city's most chic dining and shopping experiences. The hotel is located within the 31 storey "wavilinear" building which features 174 deluxe guest rooms and luxury suites. Hotel facilities include an indoor heated swimming pool, fitness center, a spa with 5 dedicated treatment rooms, one all day dining restaurant, lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square meters of meetings and banquet space over 6 flexible rooms.

JOB SCOPE                                                                                                                     
To promote and maximise revenue for the 3 Hotels – Sheraton Melbourne, The Westin Melbourne and Four Points Docklands. Seek new sales opportunities from corporate accounts, Travel Management Companies (TMC’s) and MICE clients in the greater Melbourne market. Provide the direct communication link and prompt response time between clients and internal departments at the hotel.
The Sales Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
KEY RESPONSIBILITIES                                                                                                 
  • Seek and develop new business opportunities, through external sales calls, proposals, telesales, specific site inspections and other appropriate methods.
  • Achieve monthly, quarterly and ad-hoc sales and activity related goals.
  • 20% of role to be focused on developing ‘new’ business for the hotel whilst remaining 80% is focused on managing existing accounts via strategic account planning including rotational sales calls, entertainment and phone activity.
  • Deliver presentations to clients.
  • Prepare and submit all required reports.
  • Participate in conference call meetings as required.
  • Conduct familiarisations, site inspection and dinners as required.
  • Represent the Hotel at trade shows, interstate sales call weeks, functions and events as required.
  • Undertake specific projects as directed by Director of Sales and Marketing and General Manager.
  • Actively participate in the Daily Business Review, Weekly Sales Meeting, and Group pace meeting and any other related meetings.
  • Maximise utilization of the Marriott Global Sales Offices in Sydney and Melbourne.
  • Participate in training activities as required.
  • Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer.
  • Address client queries within 24 hours of initial contact.
  • Ensure recovery calls are dealt with in an appropriate manner.
  • Identify sales leads from daily newspapers, trade magazines and network at events.
  • Report all competitor activity, industry intelligence and market trends that may impact on the Hotel are reported and handled in the appropriate manner.
  • Effectively implement and support all Marriott related programs.
General Requirements
  • Meet the grooming standards of the hotel as set out in the Associate Handbook.
  • Demonstrate clear behaviors and management style that align to the Property Service Culture Standards and Brand cCore values.
  • Effectively implement and support all Marriott related programs.
  • Ensure 100% compliance with all local Legislation.
  • Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.
  • Review and update the department’s policies, standards and guidelines as required.
  • Be well versed and knowledgeable of the 3 hotels Fire and Evacuation procedures as well as health and safety requirements in the Workplace.  Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
  • Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards.
  • Comply with Marriott’s Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times.
  • To work as and where directed by Management plus follow all reasonable requests.
Your responsibilities relating to Occupational Health and Safety are outlined in the Occupational Safety Act 2004 and Regulations 2007 are, but not limited to:
  • Adhere to safe work practices, instructions and rules
  • Immediately report any unsafe working condition
  • Do not misuse, damage, refuse to use or interfere with anything provided in the interests of OH&S
  • Take reasonable care of the health and safety of others at the workplace.
This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:
Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott International properties worldwide
Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne
Associate recognition programs
Discount CBD parking
World class training programs
Strategic career development opportunities
NOTE: The responsibilities of Managers. Supervisors and associates are written into Law and any breach of these responsibilities may result in a financial penalty, term of imprisonment or both.

* Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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