Marriott Careers

Garage Attendant - Casual

London, United Kingdom
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Nov 23, 2018
Job Number 180039D5
Job Category Rooms and Guest Services Operations
Location JW Marriott Grosvenor House London, London, Greater London VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

 

        Create a great first impression upon the arrival of guests to Grosvenor House’s Garage. Provide great care to the car while this is being parked in the Garage vicinity. Ensure that courtesy is shown to all guests putting the health & safety aspects at first priority.  Provide a consistent, efficient service to all guests. Ensure the Garage is in a neat and tidy state at all times.

 

CANDIDATE PROFILE

 

Experience:

·         Working in a similar role

·         Preferably has record of working in a hospitality role before

·         Extensive driving knowledge

              Skills and Knowledge

·         Good Communication skills (verbal, listening, writing)

·         Pro-active and reliable

·         Trustworthy

·         Able to work alone and within a team

·         Valid UK driving license and are compliant with local driving laws.

·         Ability to drive both automatic and manual transmission vehicles

·         Ability to handle pressure in an at time fast paced working environment

              Education or Certification

·         Good level of English essential

·         Clean driving license

·         Some computer knowledge to complete the charging process

 

SPECIFIC DUTIES

 

The following are specific responsibilities and contributions critical to the successful performance of the position:

·         Prepare yourself and team for your daily shift by ensuring that all information is passed on               between the Garage associates on duty.

·         Ensure best possible two-way communication with fellow associates and managers.

·         Perform any reasonable request as directed by management.

·         Handle any guest problems or complaints in a professional and hospitable manner.  Ensure                they are resolved and followed through using the LEARN and Service Excellence process.                   Ensure complaints are tracked using the Guest Response program. 

·         Understand the Hotel’s fire and safety procedures.  To undergo training in all fire and                             security measures every quarter.

·         Have flexibility in working hours, to include but not limited to Sat/Sun/Bank holidays and                     night shifts were applicable.

·         Adhere to high standards of personal hygiene and wear the proper uniform at all times.                       Arrive to your shift in a timely manner and ready in your uniform.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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