Marriott Careers

Airport Representative

Dubai, United Arab Emirates
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Nov 22, 2018
Job Number 1800391A
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 The Airport Representative main responsibility to ensure the seamless arrival experience at the airport. He / She functions cross departmental minded and assists all hotel guests during their arrival and during their departure at/from the Hotel with the transport request or any other request. The Airport Representative follows the fundamental service behaviors at all times
Essential Functions:
• Ensures the seamless arrival experience at the airport
• Handles and coordinates the transport request with the 3rd party provider
• Lobby Ambassador and all-rounder in the GS department
• Prepares amenity list and VIP arrivals
• To check the log book on a daily basis to follow up and be aware of all activities that took place in other shifts.
• To brief the bell staff, at the start of every shift, on all events taking place in the hotel, as well we to check their appearance and cleanliness.
• Welcome guests and direct them
• Deliver luggage to Guest Rooms if needed
• Picks up luggage from Guest Rooms if needed
• Assist guests proactively
• To load and unload luggage from vehicles if needed
• Open doors and greet guests
• Know regular guest names and requirements.
• Accurate knowledge of hotel facilities and services.
• Answer guest questions and inform the Duty Manager in case of problems
• Promote the Hotel generally
• Know the names, functions and locations of the Management Team.
• Be aware of daily functions, events, VIP and group arrivals
• Provide directions
• To ensure the luggage are distributed correctly and within the standard time limit
• To ensure the luggage trolleys are in good condition and the ones needing repair or maintenance are looked after
• Inspecting the store room to ensure its tidiness and cleanliness.
• To check on the doormen, make sure they are looking after the hotel’s entrance
• Strong communication with other departments, especially with Reception
• Build rapport / relationship with guests and Ladies & Gentleman.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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