Marriott Careers

Group & Events Sales Executive

Istanbul, Turkey
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 05, 2018
Job Number 180038O7
Job Category Sales and Marketing
Location Istanbul Marriott Hotel Sisli, Istanbul, Turkey VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary
     Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Driving Sales Opportunities to Maximize Revenue

-Handle the MICE / Groups & Events quotations, 

-Actively upsells each business opportunity to maximize revenue opportunity.

-Generating proposal, writing contract, client correspondences, conducts site inspections.

-Administrative follow up, using sales resources , negotiating skills and creative selling abilities to close on business, 

-Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities by sales calls, meetings, telemarketing and etc.

-Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. 

-Provides service to our customers in order to grow the account on behalf of Marriott International, across the enterprise.

-Identifies new group/catering business to achieve personal and team revenue goals.

-Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

-Closes the best opportunities for property based on market conditions and property needs.

Providing Exceptional Customer Service

-Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

-Partners with Operations in providing a customer experience that exceeds the customer’s expectations.

-Coordinates and communicates event details both verbally and in writing to the customer and property operations.

-Makes presence known to customer at all times during this process. Acts as liaison between hotel operation departments and customer throughout the event process (pre-event, event, post-event).

-Follows up with customer pre/post-event.

-Gains understanding the property and primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the event.

-Adheres to all standards, policies, and procedures.

-Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

-Uses his/her judgment to integrate current trends in event management and event design.

-Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

-Builds and strengthens relationships with existing and new customers to enable future bookings.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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