Group & Events Sales Executive
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Job Number 180038O7
Job Category Sales and Marketing
Location Istanbul Marriott Hotel Sisli, Istanbul, Turkey VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Driving Sales Opportunities to Maximize Revenue
-Handle the MICE / Groups & Events quotations,
-Actively upsells each business opportunity to maximize revenue opportunity.
-Generating proposal, writing contract, client correspondences, conducts site inspections.
-Administrative follow up, using sales resources , negotiating skills and creative selling abilities to close on business,
-Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities by sales calls, meetings, telemarketing and etc.
-Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
-Provides service to our customers in order to grow the account on behalf of Marriott International, across the enterprise.
-Identifies new group/catering business to achieve personal and team revenue goals.
-Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
-Closes the best opportunities for property based on market conditions and property needs.
Providing Exceptional Customer Service
-Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
-Partners with Operations in providing a customer experience that exceeds the customer’s expectations.
-Coordinates and communicates event details both verbally and in writing to the customer and property operations.
-Makes presence known to customer at all times during this process. Acts as liaison between hotel operation departments and customer throughout the event process (pre-event, event, post-event).
-Follows up with customer pre/post-event.
-Gains understanding the property and primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the event.
-Adheres to all standards, policies, and procedures.
-Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
-Uses his/her judgment to integrate current trends in event management and event design.
-Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
-Builds and strengthens relationships with existing and new customers to enable future bookings.