Restaurant and Bar Associate
Check out pictures from associates at this location, and some videos too!
Job Number 180038FG
Job Category Food and Beverage & Culinary
Location Swindon Marriott Hotel, Swindon, Wiltshire VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Previous experience working within a Food & Beverage or similar environment preferred
Strong Communication skills (verbal, listening, writing)
Pro-active and reliable
Able to work alone and within a team
- Good level of English essential
To have full product knowledge of hotel services/facilities, all menu items and their service, in order to maximise guest satisfaction and sales opportunities with each guest contact.
To maintain a high standard of service at all times, as laid down by standard operating procedures, brand standards and the ‘Certified New Hire’ workbook.
To maintain hygiene, safety and fire standards within the work area in adherence with ‘Safety Matters’ and the hotels ‘clean as you go’ policy in order to ensure the health of guests and colleagues alike.
To ensure that all mis-en-place is completed correctly, both prior to and after each shift, in order to maximize both guest and associate satisfaction. Clean all areas of the bar to ensure that Marriott Brand Standards are maintained.
To deal with all guests requests and concerns in accordance with ‘Spirit to Serve’ and ‘Guest Response’ procedures, thereby maximising guest satisfaction whilst maintaining profitability.
To ensure that all items consumed by guests are correctly charged and that all stocks are controlled in line with audit procedures, in order to maximise revenues and guest satisfaction.
To ensure that all monies are held in a proper manner, recorded and locked away in accordance with company standards.
To provide flexible working hours as per operational needs and learn all aspects of Food and Beverage operations.
- Meals on Duty
- Discounted Marriott hotel rates and Food & Beverage
- Earn up to £150 for recommending a friend to work for us
- Reward & Recognition programmes