Marriott Careers

Reservation Agent

Shanghai, China


Check out pictures from associates at this location, and some videos too!

Posting Date Feb 02, 2019
Job Number 180037BA
Job Category Reservations
Location The Westin Bund Center, Shanghai, 88 Henan Central Road, Shanghai, Shanghai, China VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Record and process all reservations. Link the corrected profile for SPG. member. Arrange the transportation service.

Ensure that all reservations are made within guidelines of daily status and guest comments are recorded in guest history and acted on when appropriate.

Identify opportunities for value added services to increase sales profitability and anticipate client needs.

Actively promote a work environment that cares for guests and associates alike and comply with all corporate standards and procedures

Keep up to date on all room rates, special offers and promotions

Ensure complains and requests are handled with the aim of exceeding guests expectations, and that a high level of product knowledge is maintained in order to explain services and facilities to clients as required.

Ensure every client is top priority and that the telephone courtesy and service extended is consistently with the image of the hotel.

Maintain an up to date knowledge of the benefits of SPG and accurate date files.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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