Marriott Careers

Cluster Sales Manager

Milan, Italy
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Nov 09, 2018
Job Number 18003533
Job Category Sales and Marketing
Location The Westin Palace, Milan, Milan, Milano VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With more than 6,000 properties, you ’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at Find Your World™

Under the guidance of the Director of Sales. The person is responsible for maximizing rooms / F&B / Conference and Banqueting business, Corporate and MICE.  Proactively uncovering new prospects for the cluster and maximizing conversion of business in line with the Hotels’ budgetary goals. This position is considered to be an important role within the Sales structure, and requires a high degree of self-motivation and the ability to work unsupervised using own initiative. He/she must be flexible and move to any hotels of the Marriott Milan Cluster (The Westin Palace, Sheraton Diana Majestic, Sheraton Milan Malpensa). Representing Marriott International world-wide, promoting the quality image of the company at every opportunity.
  • Working closely with the Director of Sales to achieve both personal revenue goals (by working towards an agreed Masters target) and the budgeted goals for the properties.
  • Proactively manage a pre-determined number of key accounts, key prospects and other active accounts to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives. 
  • Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
  • Proactively sourcing and prospecting new accounts for the properties, and following the sales process through to convert into ‘producing’ accounts.
  • To attend any trade fairs as a representative of Marriott International, ensuring that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Properties. 
  • A sales report is to be completed in a timely manner after attendance of trade shows or missions.
  • Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.   
  • Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
  • To actively support and promote Marriott  Sales programs to reach established targets and ensure appropriate administration is completed on our website etc for these programs to meet company guidelines
  • Compile and execute quarterly sales action plans as agreed with DOS and communicate any obstacles to completing action plans to the Sales Manager. 
  • To complete a quarterly production review of account base.
  • To arrange and manage familiarisation trips and educationals in line with business needs.
  • To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams. 
  • Proactively respond to any Group/banqueting requests and communicating to Events Managers for further follow up.
  • To participate in quarterly Focus Group meetings as required. 
  • Must be proficient in writing, speaking and negotiating in local language, English and at least one additional language.
  • Willing to travel extensively (60-80%)
Bachelor degree required, additional education in sales fields preferred.
At least 3 year of experience of an account executive.
All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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