Nov 09, 2018Job Number
Food and Beverage & CulinaryLocation
Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca, Mallorca, Baleares VIEW ON MAPBrand
The Luxury CollectionSchedule
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
NOTE: European job permission is required.
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.
§Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
§Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
§Adheres to all standards, policies, and procedures.
§Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
§Leads customer site inspections
§Coordinates and communicates event details both verbally and in writing to the customer and property operations.
§Follows up with customer post-event.
§Responds to and handles guest problems and complaints
§Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- High level of Computer Skills
- Mathematical Reasoning
- Communicates effectively, verbally and in writing as appropriate for the needs of the audience.
- Technical Acumen : The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.
Languages: high level of Spanish & English, German will be a plus.
EDUCATION & EXPERIENCE
Tourism university degree or similar
1 - 2 years of experience in the event management and weddings
Opera Knowledge will be a plus
All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.
NOTE: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.