Marriott Careers

Learning & Development Executive

London, United Kingdom
Human Resources

Job Description

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Posting Date Nov 01, 2018
Job Number 180032EG
Job Category Human Resources
Location Sheraton Grand London Park Lane, London, Greater London VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Working with these five unique and well defined London Brands will unlock an outstanding opportunity to build an emotional connection with our guests and create superior service experiences. From the world of entertainment, at W Leicester Square to the world of pure tradition, at The Park Tower Knightsbridge, there is always something new to discover.

As a company that cares about your success, Marriott has developed integrated Talent Management processes that will ultimately lead you rising to the top of your career.

We strive to challenge our associates to develop through our world-class learning and development programs, which will support you in your Marriott Journey.



The Learning and Development Executive for Central London Hotels, will partner with and assist the Learning and Development Manager in the organisation and delivery of training and learning and development (L&D) initiatives for associates at five properties (currently the scope includes the Sheraton Grand London Park LaneLe Meridien Piccadilly, W Leicester Square, Park Tower Luxury Collection,  Aloft London Excel)  and in our Marriott London Complex offices.

The candidate will design and coordinate training to make sure associates have the tools they need to carry out their jobs effectively, both now and in the future. With the Learning and Development Manager you will contribute in the design the overall L&D strategy, and make sure that the departments are aligned to training budgets each month. 

The candidate will also ensure each department has a motivated departmental trainer who is responsible for ensuring that their teams are aware of training opportunities and that is provided to them. They will meet them on a regular basis and make sure they are up to date on L&D progress and new initiatives, as well as working closely with all Heads of Department to identify training needs, and to evaluate training after its been delivered.

The role will deliver and manage company initiatives and programs such as Service Culture training across the different properties and brands, as well as a plethora of other Marriott International training programmes and ensuring completion targets are met.

Alongside the Learning and Development Manager, you will design and develop training materials for new courses and roll them out accordingly in the hotels. Inventing new training methods, experimenting with new technology and keeping on top of trends in Learning & Development will be a focus in this role.  



Specific contributions to include the following, at a minimum:

-In conjunction with the L&D Manager, develop an effective annual Training Plan which meets the needs of associates as outlined in appraisals and assists the Complex achieve its goals and objectives and per the annual business plans. 

-Liaise with Heads of Departments on a regular basis regarding specific training requirements within their Departments, regarding attendance at planned training courses and develop training actions as required.

-Assist the L&D Manager to publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication liaising with Heads of Department on a regular basis.

-Develop and conduct training courses scheduled in the training calendar, tailoring courses where appropriate to meet requirements of the Complex hotels and offices.

-With support of the L&D Manager, ensure all training expenses are kept in line with the Training budget, adjusting planned expenses / actions in line with changing Complex requirements.

-Create a proactive training approach that drives the improvement of the hotels’ service quality scores.

-Take full responsibility for Complex on-boarding/orientation program (permanent and casual induction) tailoring the program to meet departmental and Complex requirements, as well as brand expectations per hotel.

-In conjunction with the L&D Manager, analyse the outputs of the annual performance appraisal/management process in line with Marriott policy, to identify training needs analysis and areas of focus for future development and implementation. Identify and prepare for all Marriott CORE training program enrollments for all in-scope Managers as required. In partnership with the HR team, support with any training for managers who complete the performance appraisal process.

-Ensure the effective roll-out and full uptake of all Marriott training initiatives (such as myLearning, CORE Programmes, LPA optimisation) through provision of effective training and coaching of associates.

-Liaise with the Security Department to ensure all Fire Life Safety, Food Hygiene, First Aid and other H&S/ Security training requirements are carried out in accordance with legislation and Marriott guidelines.

-As required, assist the HR team at quarterly staff meetings to share key L&D updates and enhance employee engagement.

-Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, Marriott Corporate L&D Europe COE & W1 HR and Training Managers, etc.

-Maintain accurate and up to date records of all training activities and provide management information regarding training needs to key department heads.  Ensure all employee training requests are responded to in a timely manner and follow up is conducted where appropriate.

-In conjunction with Heads of Department, create effective development plans for associates, identifying key training requirements and cross training objectives.

-Monitor the effectiveness of pre- and post course briefings to ensure maximum benefit from training courses and identify future training needs.

-Support the company’s Apprenticeship programme, maintain records of participants and monitor their progress from start to finish.

-Supporting department training and on the job training (dept. induction, dept. trainers, dept. SOPs) and ensure consistency and quality of training.

-Support the Voyage program and ensure all designated mandatory training is planned and completed.

-Give guidance and keep up to date on Marriott SOPs & MIPs, (especially L&D as required).

-Performs all other duties as deemed necessary by the company and supports ongoing projects, initiatives and training/education to all stakeholders as assigned to meet all business needs and goals of the function.




Skills and Knowledge

-Demonstrated experience interacting effectively as a team member with all levels of associates; ability to build and maintain effective relationships with a broad group of stakeholders

-Able to influence, drives ideas and effectively address issues guiding others toward the accomplishment of identified goals

-Knowledge of any labour laws and governmental regulations around learning and development and HR in general

-Strong training and facilitator skills; knowledge of various training methodologies

-Strong planning, organizing and event management skills

-Strong associate relation skills with passionate energy and Marriott culture ability

-Strong analytical skills; can quickly analyze situations

-Ability to use standard software applications and hotel/office systems particularly MS Word, Excel, PowerPoint

-Ability to use all forms of Social Media – i.e. platforms such Facebook, LinkedIn, Twitter – for engagement and outreach

-Ability to creatively execute against a strategy and drive results

-Ability to take constructive, remedial or pro-active action without relying on direction

-Ability to network and build relationships

-Exercises flexibility and good judgment, rather than rigid adherence to procedures in order to accomplish goals

-Effective decision-making skills; can choose a course of action amongst options where there is uncertainty, ambiguity or risk. Strong problem-solving skills

-Ability to work well under pressure

-Strong communication skills (verbal, listening, writing, and presenting). Must be proficient in verbal and written English language

-Actively seeks learning. Enhances personal, professional and business growth through new learning and experience

-Demonstrated ability to consult with HR colleagues and business leaders on complex business issues  

-Experience with both divisional and hotel based projects and 3rd party vendor relationship management

-Proven ability to use metrics and data analysis effectively

-Ability to demonstrate financial awareness and implications on a multi-matrix bases

- Knowledge of L&D technologies and systems

-Willing to travel to hotels to complete daily duties as required


-Bachelor’s Degree, High School Diploma or equivalent strongly preferred


-2-3 years of progressive experience in Human Resources in a large complex organization. On property hospitality, operational and/or corporate head office experience with high level stakeholders preferred

-Previous experience in luxury hotel environment desirable

-Previous experience and/or strong interest in the field of learning and development/training an advantage, as well as previous experience in HR or a Training role

-Previous experience and track record of managing medium to large size projects and/or leading process improvement efforts using data and analytics



-All associates must maintain a neat, clean and well-groomed appearance per Marriott London Complex standards.


This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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