Oct 28, 2018Job Number
Gaylord Opryland Resort & Convention Center, Nashville, Tennessee VIEW ON MAPBrand
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Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.
Serve as a point of contact for front-line employees and managers communicating with them by phone, email and face-to-face to respond to questions and requests regarding their attendance, scheduling and statistical expectations. Manage the phone and correspondence volumes while attending the Call Management System and communicate with managers as needed. Monitor overall call volumes and monitor and/or investigate associate non-adherence issues. Troubleshoot and report general phone problems and aid in the identification and correction of issues. Attend to and resolve applicable concerns of phone associates, managers and others. Record attendance variations from schedules and update computer system. Generate attendance and payroll reports. Prepare, maintain, analyze, develop and distribute statistical reports for use with daily reporting, monthly budgeting, end-of-year budgeting and call center productivity. Prepare ad hoc reports or statistics as requested by management. Enter and retrieve information contained in computer databases using a keyboard, mouse or trackball to update records, files, spreadsheets and answer inquiries from other associates and managers. Prepare documents using word processing, spreadsheet, databases or presentation software. Transmit information or documents using a computer, email, mail, or facsimile machine, including proofreading and editing information to ensure accuracy and completeness. Enter and locate work-related information using computers. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.