The role of Assistant Night Manager, Front Office is aimed at someone who has previous experience as a Duty Manager or Night Supervisor ready for the next step, very knowledgeable of Front Office Operations and End of Day Procedures.
Act as Hotel Representative in the absence of the Executive Committee and Senior Management, displaying an outstanding approach with guests and confident when taking appropriate and sound decisions.
Anticipate guests needs to enhance service quality, ensuring that the same customer service standard is maintained by Front line associates and preventing unsatisfactory issues from occurring
Expert in Complaint handling
Responsible for all processes in the entire hotel during the night, with an extreme attention to detail when preparing and reviewing the end of day process, daily audit reports, summarizing activity, settlement, discrepancy data and trends; proofing and distributing reports.
Strong Supervisory and Staff Management skills.
Conversant in Guest Experience Index figures and take a leading role with associates at all times by maintaining a high level of personal service and guest recognition, with particular attention to VIP's and amenities.
Support the Department’s best practices outlined by the Front Office Manager, achieving full compliance.
Develop objectives of the department within a specified period of time after consultation in close cooperation with the Front Office Manager
Responsible for a smooth , structured and complete handover and communication with other Duty Managers
Conversant in Health and Safety regulations with prior training in Fire & Emergency response/evacuations