Marriott Careers

Waiter/s - Man Ho

Manila, Philippines
Food and Beverage & Culinary


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Oct 07, 2018
Job Number 18002THF
Job Category Food and Beverage & Culinary
Location Manila Marriott Hotel, Manila, Philippines VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Overview    

 

Greet guests and determine the number in their party. Seat guests by finding a clean and available table, pulling out chairs, placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety and well-being of guests. Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to manager, and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

 

 

DUTIES & RESPONSIBILITIES

 

Area of Responsibility

  • Man Ho

     

    Safety and Security

     

  • Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor

  • Complete appropriate safety training and certifications to perform work tasks.

  • Follow property specific procedures for handling emergency situations (e.g. evacuations, medical emergencies, natural disasters)

  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment

     

    Policies and Procedures

     

  • Protect the privacy and security of guest and coworkers

  • Maintain confidentiality of proprietary materials and information

  • Follow company and department policies and procedures

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures

  • Protect company tools, equipment, machines or other assets in accordance with company policies and procedures

     

    Guest Relations

     

  • Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting, using the guest’s name when possible

  • Address guests’ service needs in a professional, positive, and timely manner

  • Thank guests with genuine appreciation and provide a fond farewell

  • Actively listen and respond positively to guest questions, concerns and requests using brand or property specific process to resolve issues, delight and build trust

  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible

  • Engage guests in conversation regarding their stay, property services and area attractions/offerings

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g. escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)

  • Assist other employees to ensure proper coverage and prompt guest service

     

    Communication

     

  • Speak to guests and co-workers using clear, appropriate and professional language

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call

  • Talk with and listen to their employees to effectively exchange information

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property

     

    Working with Others

     

  • Support all co-workers and treat them with dignity and respect

  • Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals

     

    Quality Assurance / Quality Improvement

     

  • Comply with quality assurance expectations and standards.

     

    Physical Tasks

     

  • Stand, sit or walk for an extended period of time or for an entire work shift.

     

    OTHERS

  • Performs other duties as assigned to meet the business need.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.