Marriott Careers

Admin Assistant and F&B Sales Associate

Lucknow, India
Administrative


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Oct 05, 2018
Job Number 18002T01
Job Category Administrative
Location Renaissance Lucknow Hotel, Lucknow, Uttar Pradesh VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

Gather materials and assemble information packages (e.g., brochures, promotional materials).

Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service.

Develop, coordinate and implement social media initiatives as well as beverage promotional programs.

Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.

Promote awareness of brand image internally and externally.

Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Coordinate reservation confirmations for special and holiday events for parties of six people or more in the restaurant.

Coordinate selling of all food and beverage in hospitality suites through the Room Service Department.

Perform general office duties to support Champions and Room Service (e.g., filing, sending emails, typing, faxing, and copying).

Address guests' service needs in a professional, positive, and timely manner.Thank guests with genuine appreciation and provide a fond farewell.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).


Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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