Admin Assistant and F&B Sales Associate
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Job Number 18002T01
Job Category Administrative
Location Renaissance Lucknow Hotel, Lucknow, Uttar Pradesh VIEW ON MAP
Brand Renaissance Hotels
Position Type Non-Management/Hourly
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Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
Gather materials and assemble information packages (e.g., brochures, promotional materials).Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service.
Develop, coordinate and implement social media initiatives as well as beverage promotional programs.
Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
Promote awareness of brand image internally and externally.
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Coordinate reservation confirmations for special and holiday events for parties of six people or more in the restaurant.Coordinate selling of all food and beverage in hospitality suites through the Room Service Department.
Perform general office duties to support Champions and Room Service (e.g., filing, sending emails, typing, faxing, and copying).
Address guests' service needs in a professional, positive, and timely manner.Thank guests with genuine appreciation and provide a fond farewell.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).