Nov 09, 2018Job Number
Food and Beverage & CulinaryLocation
London Marriott Hotel West India Quay, London, Greater London VIEW ON MAPBrand
Marriott Hotels Resorts /JW MarriottSchedule
Start Your Journey With Us
The F&B Associate is responsible to deliver the vision of the restaurant by providing consistently a hospitable, pro-active, engaging, knowledgeable and attentive service in an efficient, courteous and professional manner following Marriott standard and procedures, these are to ensure guest expectations are met and exceeded. The F&B associate has to be fully aware of the departmental targets, vision and mission. Ensure that suggestive selling and recommendation is followed using local sales standards and tools to create an up sell and exceeding experience for all guests. Furthermore ensure all orders taken and payments processed are accurately and according to international and local standard operating procedures.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull objects. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.