Welcome Office Manager / Front Office Manager
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Job Number 18002MX4
Job Category Rooms and Guest Services Operations
Location W Amsterdam, Amsterdam, Netherlands VIEW ON MAP
Brand W Hotels
Position Type Management
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Start your career as Welcome Office Manager at the W Amsterdam where music, fashion, design & fuel connect to our guests and create an extraordinary dynamic for the city of canals.
Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.
A magnificent icon where our guests step inside the W Amsterdam and go straight to the top and check in at our rooftop W Lounge. Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.
Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what’s new/next.
Located on the prestigious Dam Square in the heart of Amsterdam, behind the Royal Palace and just a few steps from the city’s iconic canal district with its vibrant restaurants, bars and nightlife scene, W Amsterdam brings a new style of modern luxury to the Dutch hotel scene.
Redefining luxury with its innovative design, signature amenities and unique style, W Amsterdam provides an integrated contemporary lifestyle experience with 238 stylish guestrooms. Upon entering the hotel, guests will be elevated directly to the rooftop, where they can check-in and enjoy a cocktail in the W Lounge before enjoying W Amsterdam’s rooftop restaurant and destination bar, which provides unrivalled views over Dam Square and the city lights, an ideal venue. W Amsterdam also offers 480 square meters of ultra-modern meeting and event spaces.
And here’s the exciting part - we are looking for a Welcome Office Manager who is passionate about W, passionate about style, innovation and about creating unforgettable guest experiences with a W twist.
As a Welcome Office Manager (Front Office) you will be reporting to the Director of Rooms.
Responsible for managing the Welcome team to ensure a warm, welcoming experience and a seamless departure experience for all guests, and to ensure all talents provide excellent service. The Welcome Team consists of Welcome Desk Managers and Moonlight Managers who oversee the daily Welcome Desk operations; Welcome Desk Agents in both Bank and Exchange buildings who assist guests during check-in, check-out, and with other queries; the Whatever Whenever Team who handle quest enquiries and requests; and the Insider team who go above and beyond to create memorable WOW moments for guests.
The Welcome Office Manager is responsible for communicating guest information throughout the hotel and plays an important role in the hotel’s Management Team.
The ideal candidate for this role has extensive experience in managing a Front Office department in a high end, lifestyle kind of environment. You are passionate about the W brand and are eager to be part of this team. You have an eye for detail, always strive for perfection, and have a hands-on, pragmatic approach. As a strong leader and clear communicator, you lead by example and put people first. You have excellent people skills and an upbeat, positive attitude to work and life. You are creative and always embrace changes.
- Fluent in English written and spoken (Dutch is a plus)
- 2 years of experience as a Front Office Manager preferably in a five star hotel
- Able to work in a dynamic, high paced environment
As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best.
If you are the right candidate, you are someone who enjoys a challenge. You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues as well as outside of the hotel. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well.