Franchised Duty Manager
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Job Number 18002IO9
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Victoria Gateway, Victoria, British Columbia VIEW ON MAP
Brand Four Points
Position Type Management
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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via e-mail at: firstname.lastname@example.org
Additional Information: This hotel is owned and operated by an independent franchisee, WeStar Holdings Ltd. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
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Where timeless classics are woven with modern details. Where business meets pleasure. Where even when youre global, you can experience the local. Designed for the independent traveler seeking balance, theres Four Points.
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
The role of the Duty Manager will be to ensure that the requests and needs of all guests are accommodated. The Duty Manager is responsible for the smooth operation of front desk, restaurant and banquet department during shift, acting as the management representative for the Hotel to ensure complete guest and patron satisfaction.
This manager will assist the General Manager with all aspects of departmental operations, making business decisions for the unit in the absence of there of, taking into account the Hotels philosophies, standards and procedures.
The Duty Manager will ensure that associates act at all times in a courteous, safe and efficient manner, in accordance with the hotels policies and procedures, ensuring that a high level of service is maintained. Conduct their duties in a courteous, safe and efficient manner, in accordance with the hotels policies and procedures, ensuring that a high level of service is maintained.
The Duty Manager is responsible for the smooth co-ordination and supervision of the entire hotel operation, including Front Desk, Restaurant and Banquet Operations. The Duty Manager makes business decisions for the unit, taking into account the Hotels philosophies, policies, standards and procedures and is responsible for both the day to day running and longer term strategic development of the Department.
- Minimum 3 years of experience in a similar capacity in luxury hotel operations
- CPR and First Aid certified candidates will have an added advantage
- Excellent command of English in both verbal and written communication
- Confident with a pleasant disposition and well groomed
- Ability to work under pressure and on rotating shifts
- Valid BC Driver license is required.
This company is an equal opportunity employer.