Marriott Careers

Pre - Arrival Planner

Sydney, Australia
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Sep 05, 2018
Job Number 18002IMW
Job Category Sales and Marketing
Location Sydney Harbour Marriott Hotel at Circular Quay, Sydney, New South Wales VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


Job Summary

Engages with guests prior to arrival to ensure everything is correct with their booking and we have all relevant details to make their stay seamless. Use various systems to plan and prepare for each guest arrival, with special attention to our VIPs and Marriott Reward Elite guests. Overlook the inventory in order to plan and prepare for any overbooking on room types. Communicate with the Operations teams to ensure they are prepared for each and every guest arrival.

  •   Complete arrivals checks - checking profiles, room types, alerts, special requests and billing information.
  •  Send pre-arrival emails to guests to engage with them prior to arrival.
  •   Respond & resolve all guest complaints resulting in a positive  outcome
  •  Be aware of any dates where there could be an overbooking situation and manage accordingly
  •   Respond to Virtual Concierge requests and co-ordinate with other departments.
  •  Update Opera as needed with relevant information
  • Complete profile merging in Opera and Guestware. Use information from profiles and Guestware to allocate rooms accordingly and share with Operations teams
  • Allocate rooms for any special requests in advance
  •   Allocate VIP codes to reservations and ensure profile notes are updated with relevant reasons.
  • Prepare daily VIP arrival report
  •  Host pre-arrival meeting with the Operations team to ensure they aware of any VIPs, special requests and opportunity guests. Identify who is going to meet and greet the VIPs during this meeting.  Identify upsell opportunities in advance and share with the Front office team
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.