Assistant Chief Butler / Guest Services Manager
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Job Number 18002DG2
Job Category Rooms and Guest Services Operations
Location The St. Regis Hong Kong, Hong Kong S.A.R., Hong Kong VIEW ON MAP
Brand St. Regis Hotels & Resorts
Position Type Non-Management/Hourly
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Deliver St. Regis signature Butler Service to our guests. Conduct Training for Butlers to ensure and maintain consistency service and high standard of services. Personalize the guest experiences by creating unforgettable moments for guest during the stay. Act on guest feedback, preferences regarding the hotel services and ensure that proper actions are taken to maximize guest satisfaction and comply with hotel policies. Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Management Team.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.