Manager, Quality Assurance & Training
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Job Number 18002DC3
Job Category Procurement, Purchasing, and Quality Assurance
Location Sheraton Grand Macao Hotel, Cotai Central, Macao S.A.R., Macao VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Management
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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
Sheraton Grand Macao Hotel, Cotai Central is part of the Marriot International family which located on the Cotai Strip. The World’s largest Sheraton’s with 4,001 guest rooms and suites. The hotel’s two stunning towers included seven restaurants and lounges, over 9,000 sqm meeting space, fitness center, spa and three outdoor swimming pools.
Monitor and ensure the quality of execution for all hotel branded programs. Conduct internal Brand Standard Audit on regular basis and generate report to ensure hotel meets brand standard. Work closely with different departments to ensure corporate compliance. Retrieve latest updated on brand programs, standards to ensure corporate and brand compliance.
React on guests’ feedback that come from different channels on timely basis to enhance guest experience with our hotel. Provide brand training to the staff members across all operational departments to maintain the highest quality of services as required by the brand.
- Minimum 5 years experience in international brand
- At least 2 years operational supervisory experience
- Good communication skills in both English and Chinese
- Training experience is preferable