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Job Number 18002DBZ
Job Category Reservations
Location Sheraton Grand Macao Hotel, Cotai Central, Macao S.A.R., Macao VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
Sheraton Grand Macao Hotel, Cotai Central is part of the Marriot International family which located on the Cotai Strip. The World’s largest Sheraton’s with 4,001 guest rooms and suites. The hotel’s two stunning towers included seven restaurants and lounges, over 9,000 sqm meeting space, fitness center, spa and three outdoor swimming pools.
To supervise, lead and direct a motivated team of agents. To execute precise revenue strategies through which profitability and rooms yielding are maximized. To implement guest strategies necessary to achieve consistently high levels of customer satisfaction. Encouraging team members to respond efficiently to guests’ queries by using on brand written and verbal communication to uphold consistent levels of customer satisfaction and loyalty.
- Required high school preferred bachelor degree.
- Good communication skills, both verbal and written.
- Excellent telephone manner.
- Fair and firm leadership ability, delegation and highly influencing skills.