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Supervisor, Reservations

Macao S.A.R., Macao S.A.R.
Reservations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 22, 2018
Job Number 18002DBZ
Job Category Reservations
Location Sheraton Grand Macao Hotel, Cotai Central, Macao S.A.R., Macao VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Sheraton Grand Macao Hotel, Cotai Central is part of the Marriot International family which located on the Cotai Strip. The World’s largest Sheraton’s with 4,001 guest rooms and suites. The hotel’s two stunning towers included seven restaurants and lounges, over 9,000 sqm meeting space, fitness center, spa and three outdoor swimming pools.


Job Summary
 

To supervise, lead and direct a motivated team of agents. To execute precise revenue strategies through which profitability and rooms yielding are maximized. To implement guest strategies necessary to achieve consistently high levels of customer satisfaction. Encouraging team members to respond efficiently to guests’ queries by using on brand written and verbal communication to uphold consistent levels of customer satisfaction and loyalty.

 

Job Requirement

 

- Required high school preferred bachelor degree.

- Good communication skills, both verbal and written.

- Excellent telephone manner.

- Fair and firm leadership ability, delegation and highly influencing skills.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.