Manager, Brand Quality & Training
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Job Number 18002DBH
Job Category Procurement, Purchasing, and Quality Assurance
Location The St. Regis Macao, Cotai Central, Macao S.A.R., Macao VIEW ON MAP
Brand St. Regis Hotels & Resorts
Position Type Management
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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
The St. Regis Macao, Cotai Central is part of the Marriot International family which located on the Cotai Strip, stands proudly as the hotel of choice for the world’s most discerning traveler. The 400 state-of-the-art guest rooms and suites will be devoted to the pursuit of service and elegance. Meticulously decorated with luxurious fabrics, furnishings, and amenities, each of our guest rooms and meeting rooms will welcome guests with unrivaled magnificence and incomparable elegance. Experience uncompromising personal care and service as our legendary St. Regis Butler Service exceed your expectations. Our team of professionals will create superb events in our elegant event space, including a grand ballroom and several small meeting venues.
Monitor and ensure the quality of execution for all St. Regis branded programs. Conduct internal Brand Standard Audit on regular basis and generate report to ensure hotel meets brand standard. Work closely with different departments to ensure corporate compliance. Retrieve latest updated on brand programs, standards to ensure corporate and brand compliance
React on guests’ feedback that come from different channels on timely basis to enhance guest experience with our hotel.Provide brand training to the staff members across all operational departments to maintain the highest quality of services as required by the brand.
- Minimum 5 years experience in 5-stars luxury brand
- At least 2 years operational supervisory experience
- Good communication skills in both English and Chinese
- Training experience is preferable