Marriott Careers

Bell Captain

Manila, Philippines
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 20, 2018
Job Number 18002C8Q
Job Category Rooms and Guest Services Operations
Location Manila Marriott Hotel, Manila, Philippines VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Overview    

 

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearances are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

DUTIES & RESPONSIBILITIES

 

Safety and Security

 

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

  • Maintain awareness of suspicious persons on property premises.

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

 

Policies and Procedures

 

  • Protect the privacy and security of guests and coworkers.

  • Maintain confidentiality of proprietary materials and information.

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

  • Follow company and department policies and procedures.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

  • Perform other reasonable job duties as requested by Supervisors.

 

Guest Relations

 

  • Address guests' service needs in a professional, positive, and timely manner.

  • Assist other employees to ensure proper coverage and prompt guest service.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

 

Communication

 

  • Talk with and listen to other employees to effectively exchange information.

  • Provide assistance to coworkers, ensuring they understand their tasks.

  • Speak to guests and co-workers using clear, appropriate and professional language

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 

Assists Management

 

  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

 

Working with Others

 

  • Develop and maintain positive and productive working relationships with other employees and departments.

  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

  • Support all co-workers and treat them with dignity and respect.

  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

 

Quality Assurance/Quality Improvement

 

  • Comply with quality assurance expectations and standards.

 

Physical Tasks

 

  • Stand, sit, or walk for an extended period of time or for an entire work shift.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

 

Greet/Escort Guests

 

  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

  • Open doors and assist guests/residents/visitors entering and leaving property.

  • Assist with group luggage requirements (e.g., luggage pull, storage, drops).

     

    OTHERS

  • Performs other duties as assigned to meet the business need.

     

    CANDIDATE PROFILE

     

    Experience: At least 1 year of related work experience

     

    Skills and Knowledge:

     

Interpersonal Skills

  • Customer Service Orientation

  • Team Work

  • Interpersonal Skills

 

Communications

  • Communication

  • Listening

 

Organization

  • Detail Orientation

  • Multi-Tasking

     

Personal Attributes

  • Dependability

  • Presentation

  • Positive Demeanor

  • Initiative

  • Safety Orientation

  • Adaptability/Flexibility

  • Integrity

     

Physical Abilities

  • Proper Lifting Techniques

  • Physical Strength

     

Education or Certification: High school diploma/G.E.D. equivalent

 

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.