Bell Attendant / Porter
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Job Number 18002C6O
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
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At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi Find Your World.™
Sheraton Melbourne Hotel is located on Little Collins Street between Spring Street and Exhibition Street, also referred to as the "Paris End" owing to its Art Nouveau architecture, leafy surrounds and proximity to the city's most chic dining and shopping experiences. The hotel is located within the 31 storey "wavilinear" building which features 174 deluxe guest rooms and luxury suites. Hotel facilities include an indoor heated swimming pool, fitness center, a spa with 5 dedicated treatment rooms, one all day dining restaurant, lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square meters of meetings and banquet space over 6 flexible rooms.
Armed with smart solutions and a can-do attitude, the ideal candidates will be energetic, friendly, organized and enjoy working in a team environment. Passionate about providing personalised service to our guests, you will have excellent interpersonal and communication skills. As the face of the hotel, you will have a high standard of personal presentation. A strong customer service background is essential and a sound knowledge of the Melbourne CBD is preferred. All candidates must be available to work a rotating roster including holidays and weekends. Candidates must hold a valid (manual) drivers licence.
Duties will include but will not be limited to:
Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Open doors and assist guests entering and leaving the property with their needs e.g. luggage, directions, transportation.
Greet and escort guests to rooms and identify and explain room features to guests
Transport guest luggage to and from guest rooms and/or designated bell area.
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
Support all co-workers and treat them with dignity and respect.
This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:
- Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott International properties worldwide
- Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne
- Associate recognition programs
- Discount CBD parking
- World class training programs
- Strategic career development opportunities
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.