Marriott Careers

EO-Secretary Of Hotel Manager

Shanghai, China

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 08, 2018
Job Number 18002845
Job Category Administrative
Location Shanghai Marriott Hotel City Centre, Shanghai, Shanghai VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

Job Summary
Project professional image to all internal and external customers of the hotel and to ensure smooth cooperation within the hotel operation departments.
Provide administrative support to Hotel Manager and Operation Departments to ensure smooth running within the departments.
  1. Provide administrative support to Hotel Manager when required
    1. Provide written translation and instant interpretation
    2. Perform independent correspondence as required
    3. Plan and schedule appointments, interviews and meetings
    4. Take minutes of meetings
    5. Maintain an efficient filing system
    6. Compile reports as assigned
    7. Advise on local issues
  2. Handling guest complaints
    1. Handling guest complaints independently in the absence of Hotel Manager
  3. Contribute to the day-to-day efficiency of the Operation Departments
    1. Screen and handle phone calls in a professional manner ensuring calls are transferred correctly and timely and all messages are taken down very carefully in details
    2. Greet and assist guests in a professional manner
    3. Prioritise support and assistance to Hotel Manager
    4. File EO outgoing correspondence daily
    5. Clear all incoming correspondences weekly
    6. Receive and distribute all internal mails and newspaper in a timely fashion
    7. Call, arrange and log all outgoing courier mail
    8. Arrange conference calls as required
    9. Copy all guest complaint letters to Guest Response team daily
    10. Copy all guest compliment letters to Human Resources department daily
    11. Answer queries, making bookings and reservations
    12. Be aware of regular meeting in EO conference room to avoid double booking
    13. Ensure all lights, air-conditioning, furniture and office equipment in EO and conference room are in good condition and are functioning properly
    14. Open and lock all cupboard and filing cabinets daily
Profile of Competency
Language 語言能力:
Education 教育:
Job License
資格 / 等級証:
The hotel business functions seven days a week, 24 hours a day.  All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In the case that the associate is incapable of or not willing to follow the above work requirement or the work shift schedule arrangement by his/her leaders, he/she might be transferred or demoted to another position.
Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
I have received, read and accept the above description. I fully understand that violation of any of the stated responsibilities and duties is grounds for disciplinary action.
Manager’s Signature / Date
Associate’s Signature / Date
经理签字 / 日期
同事签字 / 日期
Signed copy to human resources office for retention in personal file.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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