Manager on Duty-Front Office
Check out pictures from associates at this location, and some videos too!
Job Number 180024BM
Job Category Rooms and Guest Services Operations
Location Sheraton on the Park, Sydney, New South Wales VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Management
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The Sheraton on the Park is seeking a new team member who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated in an environment where exceeding the expectations of our customers is the minimum standard. Additionally, it is essential that you wish to work as a part of a team, as this is central to the way that we do business. In return we offer unlimited career opportunities, industry leading benefits and an environment where your development is our priority.
As Manager on Duty you will be responsible for the smooth operation of the Front Office department and the Hotel during the overnight shift, acting as the management representative for the Hotel to ensure complete guest and patron satisfaction. Thoroughly investigate Safety, Security and Emergency matters, guest issues and room and account discrepancies. You will assist the Front Office Manager in training staff according to the Sheraton standards of Front Office, delegate tasks to the team, coach and counsel staff to be at their best and maintain a positive work atmosphere for them.
First impressions last! You will possess exceptional communication and interpersonal skills and delight in delivering our guests a memorable experience. You will take pride in your appearance, as you will be the face of the Sheraton brand. You will have previous experience in a similar position and have a comprehensive understanding of all Front Office operations. Exposure to Opera, Fidelio or Operation is a requirement. You will be highly regarded for your problem resolution skills and calm approach.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.