Marriott Careers

Rooms Controller Supervisor

Dubai, United Arab Emirates
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 29, 2018
Job Number 1800246S
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Job Summary
Supervise the daily operation and ensure all bookings are updated and allocated according to guest request and preferences whenever possible. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. . Set up a reservations back up system. Assist the Front Office Manager
Job Specific
  • Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.
  • Co-ordinate with Events and Sales for any group bookings
  • Ensure all special rates and comp forms are filed and complied with ISRA
  • Communicate with revenue regarding the selling rates 
  • Ensure the upselling targets achieved.
  • Check the Mobile Applications updates and  ensure full understanding for the team.
  • Report the Take Rate achievements to the managements                  
  • Review the room allocations VIP and Marriott Elite members’ arrivals taking into account any special requirements.
  • Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.
  • Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.               
  • Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.
  • Supervise and arrange all “long stay guest” reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.                
  • Be familiar and promote Marriott Rewards Program
  • Cover the front desk supervisor if needed
  • Supervise accurate and thorough Bucket Check.
  • Be familiar with all S.O.P.s and Job Aids relating to the Front Office Operations
  • Participate in the training and development of Front Office Associates and provide training to associates when necessary                
  • Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
  • Understand all front office sections and their operational requirements.
  • Be able to work shifts around the business needs to assist all front office sections.
  • Be able to identify and resolve Guests problems and feedback  up to the guest satisfaction
  • Have a thorough knowledge of all Emergency Procedures
  • Assuring that all Front Office team members are continually updated with hotel rates, packages and discounts
  • Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.         
  • Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.     
  • Attend weekly sales strategy and other front office operational meetings to ensure up to date information within the department.                                               
  • Prepare and ensure timely delivery of daily reports to other departments as well as executive office                       
  • Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc
  • Be flexible according to the business need
  • Have an excellent approach to customer service
  • At all times strive to represent Marriott in the most professional, courteous manner.
  • Be able to perform any additional scope of duties if requested by the Management.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.