Marriott Careers

Complex Business Development Executive

Brisbane, Australia
Sales and Marketing


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 10, 2018
Job Number 180023Q5
Job Category Sales and Marketing
Location The Westin Brisbane, Brisbane, Queensland VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

JOB SUMMARY

Provides business development support to the team.  Drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management.

• Lodging sales experience.

• Account management experience.

• Multi-brand experience

• Marriott sales systems experience (e.g. SFAWeb|CI , MRDW, MarRFP)

CORE WORK ACTIVITIES

Managing Sales Activities


• Achieves group revenue goals by responding to incoming group opportunities for the property 

• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• identify new group/catering business and achieve personal and property revenue goals.

• Assists with selling, implementation and follow-through of group sales promotions.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

• Coordinates and executes all site inspections/visits on property for Account Executives, Group Sales Managers, and Remotes.

• Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)

• Prepares all sales and operational staff for upcoming site inspections.

• Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.

• Provides expert knowledge on local destination (e.g., local attractions, events, etc.)

• Coordinates with all sales channels to educate selling engines on property attributes and business needs.

• Verifies echannels and websites are updated with accurate detail about the property.

• Provides other sales support as needed, upon direction from General Manager (GM) or sales leadership, within the overall sales strategy

• Understands competitive market and identifies share shift opportunities.

• Provides temporary support for account executives and senior account executives based on assignment due to absence/vacancy on the team.

• Understands segment strategy and customer accounts to be covered.

• Executes strategy for assigned accounts to achieve goals of stakeholder hotels while growing revenues for Marriott outside the market.

• Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. Penetrates assigned accounts for group, transient, extended stay and catering sales business.

• Maintains current business relationships for new business within accounts.

• Maintains accurate and up-to-date customer, account and opportunity data in SFAWeb//CI and in Strategic Account Plan and Profile (SAPP).

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships


• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.

• Drives customer loyalty by delivering service excellence throughout each customer experience.

• Develops a close working relationship with operations to execute strategies at the property level.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.