Marriott Careers

Food and Beverage Manager

Edinburgh, United Kingdom
Food and Beverage & Culinary


Job Description

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Posting Date Jul 19, 2018
Job Number 180020UK
Job Category Food and Beverage & Culinary
Location Sheraton Grand Hotel & Spa, Edinburgh, Edinburgh, Scotland VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Position Title: F&B Manager 

Functional Job Family: F&B Services

Salary: Competitive

Benefits: Private pension, private medical and bonus

Reports to: Executive Assistant Manager


JOB SUMMARY

 

Position responsible for all the food and beverage operations, which includes One Square Restaurant, One Square Bar, In-Room Dinning, Club Lounge, Mini Bar department, SPA Café and Banqueting operation. Monitors guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.  Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.  Develops and implements business plan for food and beverage.

 

CANDIDATE PROFILE

Education and Experience


·    High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

·    2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

AND

 

·         Has worked in a diversified high volume 5 Star Hotel operation for at least 2 years as Assistant Director of F&B or as F&B Manager in charge of F&B service operation;

·         Understands the creating of highly successful F&B operations;

·         Knowledge of restaurant, bar and banqueting operation procedures

·         Strong Communication skills (verbal, listening, writing)

·         Financial understanding of departmental goals and management skills

·         Good level of English is essential

·         Personal Alcohol License will be additional attitut.

·         Has successful track record in managing budgets, guest satisfaction and a diversified work force in a competitive market;

·         Very ‘guest centric’;

·         Comfortably operates at the Head of Department level and has had prior direct responsibilities.

 

CORE WORK ACTIVITIES

 

Developing and Maintaining Budgets

·         Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

·         Maintains a positive cost management index for kitchen and restaurant operations.

·         Utilizes budgets to understand financial objectives.

 

Leading Food and Beverage Team

·         Manages the Food and Beverage departments (not catering sales).

·         Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

·         Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

·         Oversees all culinary, restaurant, and beverage operations.

·         Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

·         Provides excellent customer service to all employees.

·         Responds quickly and proactively to employee's concerns.

·         Provides a learning atmosphere with a focus on continuous improvement.

·         Provides proactive coaching and counseling to team members.

·         Encourages and builds mutual trust, respect, and cooperation among team members.

·         Verifies and maintains the productivity level of employees.

·         Develops specific goals and plans to prioritize, organize, and accomplish work.

·         Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

·         Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

 

Ensuring Exceptional Customer Service

·         Provides excellent customer service.

·         Responds quickly and proactively to guest's concerns.

·         Understands the brand's service culture.

·         Verifies that all employees, team leaders and managers understand the brand's service culture.

·         Sets service expectations for all guests internally and externally.

·         Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

·         Verifies all banquet functions are up to standard and exceed guest's expectations.

·         Provides services that are above and beyond for customer satisfaction and retention.

·         Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

·         Serves as a role model to demonstrate appropriate behaviors.

·         Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

 

Managing and Conducting Human Resource Activities

·         Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

·         Conducts performance reviews in a timely manner.

·         Promotes both Guarantee of Fair Treatment and Open Door policies.

·         Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

·         Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

·         Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

 

Additional Responsibilities

·     Complies with all corporate accounting procedures.

·     Provides information to supervisors, co-workers, and subordinates by telephone, in written  form, e-mail, or in person.

·     Analyzes information and evaluates results to choose the best solution and solve problems.

·     Verifies effective departmental communication and information systems through logs, department meetings and property meetings.

     

MANAGEMENT COMPETENCIES

 

Leadership

·         Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 

·         Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..

·         Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.

·         Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·         Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

·         Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·         Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

·         Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·         Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

·         Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·         Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

·         Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·         Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.

·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

·         Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.

·       Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

·         Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.