Marriott Careers

Assistant Concierge

Brisbane, Australia
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 03, 2018
Job Number 180020RU
Job Category Rooms and Guest Services Operations
Location Brisbane Marriott Hotel, Brisbane, Queensland VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

CORE FUNCTION:

To be an ambassador for the hotel and an extension of public relations within the hotel. Directly supervises the daily operation of the Concierge/Bell Desk to ensure the efficient handling of all guest luggage, supervision of Porters, and the efficient operation of the designated hotel car park(s).

 

 

CORE RESPONSIBILITIES:      

  • Arrive at work on time in the correct attire, conforming with the Brisbane Marriott Hotel grooming LSOP.
  • Obtain a solid knowledge of the hotel product, including room types, rates, food and beverage outlets and other hotel features and guest facilities.
  • Support and abide with the Brisbane Marriott Hotel LSOP’s pertaining to Anti–Discrimination, Sexual Harassment, Equal Employment Opportunity and Guarantee of Fair Treatment.
  • Perform all duties to satisfy the Marriott “Business Ethics” value system of integrity, fairness, respect, honesty and trust.
  • Be aware of all environmental practices, policies and procedures and implement these on a daily basis.
  • Be aware and adhere to all Brisbane Marriott Hotel Work Health and Safety and Security policies and procedures.
  • Perform any reasonable task as requested by management.

 

POSITION RESPONSIBILITIES:

  • Maintain updated information of policies and procedures and ensure employees are well trained in those points.
  • Be aware of expected arrivals and departures each day, including VIPs, Groups and any Crew movements.
  • Maintain a Log Book, recording all relevant information and ensure all Concierge associates are aware of the day’s events.
  • Handle any guest enquiries efficiently and courteously to the standard expected from the hotel.
  • Ensure that a Bell Person is always available to assist guests arriving or departing the hotel with their luggage.
  • Responsible for the safe handling and storage of al guest luggage.
  • Ensure that all group luggage is correctly tagged and delivered to/from the rooms correctly and efficiently.
  • Ensure that all Bell Persons adhere to the hotel’s grooming standards.
  • Deal with any correspondence relating to in-house guests, eg. Messages, facsimiles, etc.
  • Be fully conversant with all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre and shopping.
  • Action all reasonable requests from guests for services outside the hotel, eg. Confirming airline reservations, reserving tours, restaurants, theatre tickets, etc.
  • Ensure the designated Car Park(s) are running efficiently and that guest cars are parked safely and without damage, handled correctly and that all car keys are kept secure.
  • Liaise with other departments throughout the hotel in a diplomatic and professional manner.
  • Obtain feedback from associates and ensure follow up when necessary.
  • Ensure the Concierge/Bell Desk is adequately stocked with stationery and all other requirements, eg maps, tourist information, etc.
  • The Hotel requires that you follow established Workplace Health and Safety rules and regulations and demonstrate duty of care to all of our associates.
  • Perform any other duties as requested by Senior Management.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.