Marriott Careers

AWAY Spa Manager

Taipei, Taiwan

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 19, 2018
Job Number 180020Q2
Job Category Spa
Location W Taipei, Taipei, Taipei VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Under the guidance of Director of Rooms, AWAY Spa Manager will be responsible of achieving /exceeding Away Spa Revenue targets, to report on personnel issues, individual sales and service performance, as well as market survey as related to AWAY Spa.

§  To ensure achievement of individual sales goals, business objectives and department profitability.

§  To maintain a database of membership including guest backgrounds and preferences.

§  To plan and execute membership sales strategies.

§  To maintain a positive relationship with all members.

§  To operate with peak efficiency through coordination, communication and cooperation with supporting department.

§  To answer telephone and take messages for the department adhering to Spa Department and hotel standards.

§  To maintain all files in accordance with established hotel procedures and standard.

§  To provide an inspiring example of Spa Sales citizenship, responsibility and resourcefulness by asserting, protecting, and demonstrating the core values of the Spa and W Hotels.

§  To effectively support and action on sales objectives such as customer service, financial targets, revenues and profits, maintain image enhancement and staff appearance standards.

§  AWAY Spa Manager will be required to conduct duties in a courteous, safe and efficient manner, in accordance with department and hotel policies and procedures, ensuring that the highest level of service and communication is maintained.

§  AWAY Spa Manager will be required to adhere to and support Spa business plans in its implementation, to cooperate and communicate with Director of Rooms on a regular basis.

§  To supervise Away Spa daily operation.

     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.