AWAY Spa Manager
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Job Number 180020Q2
Job Category Spa
Location W Taipei, Taipei, Taipei VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Under the guidance of Director of Rooms, AWAY Spa Manager will be responsible of achieving /exceeding Away Spa Revenue targets, to report on personnel issues, individual sales and service performance, as well as market survey as related to AWAY Spa.
§ To ensure achievement of individual sales goals, business objectives and department profitability.
§ To maintain a database of membership including guest backgrounds and preferences.
§ To plan and execute membership sales strategies.
§ To maintain a positive relationship with all members.
§ To operate with peak efficiency through coordination, communication and cooperation with supporting department.
§ To answer telephone and take messages for the department adhering to Spa Department and hotel standards.
§ To maintain all files in accordance with established hotel procedures and standard.
§ To provide an inspiring example of Spa Sales citizenship, responsibility and resourcefulness by asserting, protecting, and demonstrating the core values of the Spa and W Hotels.
§ To effectively support and action on sales objectives such as customer service, financial targets, revenues and profits, maintain image enhancement and staff appearance standards.
§ AWAY Spa Manager will be required to conduct duties in a courteous, safe and efficient manner, in accordance with department and hotel policies and procedures, ensuring that the highest level of service and communication is maintained.
§ AWAY Spa Manager will be required to adhere to and support Spa business plans in its implementation, to cooperate and communicate with Director of Rooms on a regular basis.
§ To supervise Away Spa daily operation.