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Job Number 18001ZGB
Job Category Rooms and Guest Services Operations
Location The Westin Maldives Miriandhoo Resort, Miriandhoo Island, Baa Atoll, Maldives, Maldives, Maldives VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
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The Boat Captain operates, drives, and navigates passenger boats according to regulations. He/She instructs guests on boating safety and use of life jackets and monitors weather conditions and changes warning signs as necessary. Within the role, the Boat Captain cleans and performs minor maintenance on boats. He/She provides information, registers, and schedules guests for arrival and departure movements. In case of emergency, the Boat Captain can provide assistance to injured guests until the arrival of emergency medical services.
The Boat Captain monitors and directs all boat traffic on property to ensure boats are properly parked and to maintain a smooth and efficient flow of traffic. He/She arranges transportation for guests/visitors, records advance transportation request and maintains security of boats and boat keys. The Boat Captain reports any potential security problems to manager/supervisor and inspects property boats on regular basis.
The Boat Captain report accidents, injuries and unsafe work conditions to manager; completes safety training and certifications. He/She follows company policies and procedures; ensures uniform and personal appearance are clean and professional; maintains confidentiality of proprietary information and protects company assets. He/She possess expert knowledge of local ecosystem and anticipates and addresses guests’ service needs. While speaking with others the Boat Captain uses clear and professional language; prepares and reviews written documents accurately and completely and answers telephones using appropriate etiquette. The Boat Captain develops and maintains positive working relationships with others. He/She complies with quality assurance expectations and standards. He/She is able to read and visually verify information in a variety of formats (e.g., small print) and visually inspects tools, equipment, or machines (e.g., to identify defects). The Boat Captain enters and locates work-related information using computers and/or point of sale systems. He/She stands, sits, or walks for an extended period of time or for an entire work shift. He/She also moves, lifts, carries, pushes, pulls and places objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. The role grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination. He/She moves through narrow, confined, or elevated spaces, moves over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Furthermore, he/she reaches overhead and below the knees, including bending, twisting, pulling, and stooping. The Boat Captain performs other reasonable job duties as requested.
Education and Experience
· Technical, Trade, or Vocational School Degree
· Boat License
Related Work Experience
· 4 to 6 years of related work experience