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Manager, Guest Experience and VIP Services (F&B)

Macao S.A.R., Macao S.A.R.
Food and Beverage & Culinary

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Sep 18, 2018
Job Number 18001ZCN
Job Category Food and Beverage & Culinary
Location Sheraton Grand Macao Hotel, Cotai Central, Macao S.A.R., Macao VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


To be accountable for incremental revenue opportunities within the Food and Beverage and Wellness Departments with specific focus on up-selling strategies, customer satisfaction, guest loyalty and data base management. To provide leadership and be responsible for combined complex revenue goals that will boost departmental profitability and create repeat business opportunities. To assist the Marketing and Operations Teams in the creation and execution of events and promotions to a broader market. To provide assistance and help the venues’ managers throughout specific events to ensure flawless execution.


Education and Experience

  • High school or equivalent education required.  Bachelor’s Degree in Hotel Management preferred.

  • Able to speak, read, write and understand the English & Chinese.  Additional knowledge of other languages is also an advantage.

  • Firm Management ability with high influencing & upselling skills.
  • Strong organizational and operational skills. Good knowledge on Food & Beverage products, worldwide and local regional trends.
  • Excellent communication skills, both verbal and written.
  • Background in business/product development, market penetration, guest relationship management and understanding of locality.

  • Two to three years in a similar management position or role.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.