Marriott Careers

Franchised - Front Desk Agent

Cedar Rapids, Iowa
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 16, 2018
Job Number 18001ZC4
Job Category Rooms and Guest Services Operations
Location Cedar Rapids Marriott, Cedar Rapids, Iowa VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.


Please apply online at :

Additional Information: This hotel is owned and operated by an independent franchisee, Atrium Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


Job Description

To greet guests in a pleasant, professional and efficient manner, process check-ins and check-outs, issues room keys, answers questions, and resolves guest requests.


  • Set the tone for the guest experience, greet guests in a warm and friendly manner
  • Check-in and check-out guests
  • Resolve guest requests
  • Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions
  • Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
  • Ability to read, write and communicate effectively in English
  • Performs any other job related duties as assigned.

Job Requirements


  • One year of previous customer service experience required, prior front desk experience preferred
  • Must be flexible to working days, early mornings, evenings, weekends and holidays
  • High school diploma or equivalent preferred
  • Excellent communication skills, both written and verbal
  • Displays good customer relations skills and takes initiative to greet guests in a friendly manner 

This company is an equal opportunity employer.