Marriott Careers

Event Manager

Vienna, Austria
Event Management

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 13, 2018
Job Number 18001YWE
Job Category Event Management
Location Vienna Marriott Hotel, Vienna, Austria VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.



Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity.  Ensures their property events have a seamless turnover from sales to service back to sales.  Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.




Education and Experience

·         High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.


·         2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;  at least 1 year experience in the event management or related professional area required.




Managing Event Logistics and Operations

·         Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

·         Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

·         Adheres to all standards, policies, and procedures.

·         Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

·         Manages group room blocks and meeting space for average to large-sized assigned groups.

·         Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

·         Uses his/her judgment to integrate current trends in event management and event design.

·         Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

·         Participates in customer site inspections and assists with the sales process as necessary.

·         Performs other duties as assigned to meet business needs. 

·         Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.


Ensuring and Providing Exceptional Customer Service

·         Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

·         Empowers employees to provide excellent customer service.

·         Sets a positive example for guest relations.

·         Coordinates and communicates event details both verbally and in writing to the customer and property operations.

·         Makes presence known to customer at all times during this process.

·         Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

·         Follows up with customer post-event.

·         Responds to and handles guest problems and complaints.

·         Uses personal judgment and expertise to enhance the customer experience.

·         Stays available to solve problems and/or suggest alternatives to previous arrangements.

·         Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

·         Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

·         Interacts with guests to obtain feedback on product quality and service levels.

·         Ensures hourly employees understand expectations and parameters for event activities.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.