Marriott Careers

Service Express Agent (Telephone Operator)

Melbourne, Australia
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Sep 13, 2018
Job Number 18001YQY
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne, Melbourne, Victoria VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Located in the heart of the CBD, the Westin Melbourne prides itself in being the city's number one five star Hotel winning many prestigious awards. We pride ourselves in preserving wellness in travel delivering personal, instinctive and renewing experiences to our guests every day.


Responsible for providing lasting impressions, our Service Express team are proactive, welcoming and true professionals at delighting our guests.

Job Description:

  • Answer and direct incoming calls from inside and outside the hotel.

  • Dispatch requests to the appropriate department.

  • Follow up on all requests and complaints to ensure 100% guest satisfaction.

  • Take In Room Dining orders and High Tea bookings.

  • Provide guests with recommendations or referrals and upsell the hotel's services and facilities.

  • Uphold Westin standards and the hotel's policies and procedures.


  • Previous experience as a telephone agent essential.
  • Ability to handle multiple situations at one time and provide appropriate solutions quickly.

  • Professional verbal and written communication skills.

  • Thorough in follow up and great attention to detail.

  • Must have the flexibility to work on a 24 hour rotating roster including public holidays and weekends.


This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.

Excellent benefits include:

  • Generous accommodation and Food and Beverage discounts for Associates, Family and Friends across all Marriott properties worldwide
  • Associate recognition and training programs
  • Discounted CBD parking
  • Strategic career development opportunities

We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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