Marriott Careers

Franchised Server

Chevy Chase, Maryland
Food and Beverage & Culinary

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 12, 2018
Job Number 18001Y8B
Job Category Food and Beverage & Culinary
Location Courtyard Chevy Chase, Chevy Chase, Maryland VIEW ON MAP
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.



Additional Information: This hotel is owned and operated by an independent franchisee, Courtyard Chevy Chase. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.



Courtyard by Marriott Chevy Chase

Hospitality Partners ~ Exceptional Hotel Management

Title: Restaurant Server

Department: Food & Beverage

Supervisor: Director Food & Beverage

Effective Date: October 30, 2017

Scope: Under general supervision, provides prompt and courteous food service to hotel guests and to restaurant customers.

Primary Responsibilities:

  • Presents menu to guest, responds to menu time inquiries in professional and accurate manner.
  • Takes guests and deliver orders following department guidelines.
  • Ensure that every food and beverage items prepared are accounted check.
  • Handles cash and credit card transactions according to company policies, balancing of daily receipts including but not limited to cash, voucher cards and in-house charges.
  • Assists in table setting and re-resetting following established standards.
  • Conformance to government and company safety, security and sanitation requirements.
  • Respond to guest inquiries, complaints in a professional and urgent notice.
  • Ability to comprehend daily features/specials and memorization of regular menus and beverage lists.
  • Apply menu knowledge to successful suggestion selling techniques.
  • Maintains cleanliness standards in restaurant, wait station and kitchen service are in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
  • Presents a clean and professional at all times.

Restaurant Server Position Profile page 2

Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledgeable information to provide quality customer service.

Essential Requirements:

  • Performs room service duties by taking orders, expediting room service trays, and transporting order to the quest’s room. Receives payment or signature for every order.
  • Provides assistance to other employees and departments to contribute to the best overall performance of the department of the hotel.


  • Must have basic knowledge of customer service principles, food server function and restaurant and kitchen operations.
  • Ability to read and comprehend simple instructions.
  • Must successfully attend company mandatory training programs, Alcohol training. Must complete the Food Safety Handling training within 90 days, and successfully complete the Server Training Program.             

Education/ Experience: 

  • Related experience and/or training; or equivalent combination of education experience.
  • Micros system is a plus
  • Certification and/or License Requirement: 
  • Food Safety Handling
  • Alcohol Awareness Program      

This company is an equal opportunity employer.